{"id":7536,"date":"2021-10-11T10:57:19","date_gmt":"2021-10-11T09:57:19","guid":{"rendered":"https:\/\/exa.net.uk\/?page_id=7536"},"modified":"2023-12-07T14:37:49","modified_gmt":"2023-12-07T14:37:49","slug":"customer-feedback-procedure","status":"publish","type":"page","link":"https:\/\/edit.exa.net.uk\/customer-feedback-procedure\/","title":{"rendered":"Customer Feedback Procedure"},"content":{"rendered":"\t\t
Exa Networks is committed to providing an efficient and responsive service to our customers and stakeholders. Whilst every effort is made to meet the high standards expected of us, we acknowledge that sometimes things don’t always go to plan. When this happens, we need to be informed so that all efforts are made to put things right and prevent similar issues in the future. One of the ways we show our commitment to this and to continuously improving our services is by listening to you, understanding and responding to your feedback, complaints and compliments.<\/p>
Our Customer Feedback Procedure has the following goals:<\/p>
Anyone who is:<\/p>
Exa Networks would like to resolve any complaint as soon as possible.<\/p>
Many complaints can be resolved informally. In the first instance contact us via our office contact number and, if you feel able, speak to the member of staff who is working with you or ask to speak to their manager, who will try to sort the matter out.<\/p>
If you make contact in person or by phone, make a note of the name of the person you speak to. If a solution is offered at this point, make a note of this as well.<\/p>
If you are not satisfied or do not wish an informal solution, you may pursue a formal complaint.<\/p><\/dd>
You will receive acknowledgement of your complaint within 2 working days<\/p>
You may be contacted to make sure that we have understood your complaint properly<\/p>
You will receive a response to your complaint within 5 working days of its receipt. Any extension of this time limit requires your consent<\/p>
In all cases, a complaint will be given full and fair consideration.<\/p>
However, if as a result of your complaint, disciplinary proceedings are taken against a member of staff, an internal procedure will apply. You will be informed that disciplinary proceedings have taken place, but as these proceedings are confidential, you will only be informed of the details or outcome of matters outside of this procedure.<\/p>
If a criminal offence is alleged, then the police will be informed.<\/p>
Email: <\/strong>feedback@exa.net.uk<\/span><\/a><\/span><\/p> Telephone:<\/strong> 0345 145 1234<\/p> Write to:<\/strong><\/p> Customer Operations Specialist Customer Feedback Procedure Exa Networks is committed to providing an efficient and responsive service to our customers and stakeholders. Whilst every effort is made to meet the high standards expected of us, we acknowledge that sometimes things don’t always go to plan. When this happens, we need to be informed so that all efforts are … Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/pages\/7536"}],"collection":[{"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/comments?post=7536"}],"version-history":[{"count":4,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/pages\/7536\/revisions"}],"predecessor-version":[{"id":22652,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/pages\/7536\/revisions\/22652"}],"wp:attachment":[{"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/media?parent=7536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Exa Networks
100 Bolton Road
Bradford
BD1 4DE<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"