{"id":2928,"date":"2021-06-29T15:02:28","date_gmt":"2021-06-29T14:02:28","guid":{"rendered":"https:\/\/exa.net.uk\/?p=2928"},"modified":"2022-12-06T10:04:14","modified_gmt":"2022-12-06T10:04:14","slug":"why-is-my-internet-so-slow","status":"publish","type":"post","link":"https:\/\/edit.exa.net.uk\/knowledge-hub\/connectivity\/why-is-my-internet-so-slow\/","title":{"rendered":"Why is my internet so slow?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2928\" data-post-id=\"2928\" data-obj-id=\"2928\" class=\"elementor elementor-2928 dce-elementor-post-2928\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-4ddc2d32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-dce-background-image-url=\"https:\/\/exa.net.uk\/wp-content\/uploads\/2021\/03\/blog-post-top.png\" data-id=\"4ddc2d32\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;6d8e4b3&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-157a07ac\" data-id=\"157a07ac\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-52487617 master-btn-width elementor-mobile-align-center elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-absolute elementor-widget elementor-widget-button\" data-id=\"52487617\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/exa.net.uk\/knowledge-hub\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-caret-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Knowledge Hub<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77ef003b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"77ef003b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Knowledge <span class=\"lightblue\">Hub<\/span><sup class=\"blog-tm\">TM<\/sup><span class=\"hub-image\"><img decoding=\"async\" src=\"https:\/\/exa.net.uk\/wp-content\/uploads\/2021\/02\/education.svg\" alt=\"\" title=\"\"><\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa278c1 elementor-widget__width-initial elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1fa278c1\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Why is my internet so slow?<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bf03676 elementor-widget__width-initial elementor-hidden-phone elementor-widget elementor-widget-spacer\" data-id=\"3bf03676\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203851da elementor-mobile-align-center elementor-align-center elementor-widget__width-initial post-info elementor-widget elementor-widget-post-info\" data-id=\"203851da\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-ba9c996 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t<span class=\"elementor-post-info__item-prefix\">Date Posted:<\/span>\n\t\t\t\t\t\t\t\t\t\t29.06.2021\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-7e61590 elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tReading time:\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-4f148e6 elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/edit.exa.net.uk\/tag\/6-min-read\/\" rel=\"tag\">6 min read<\/a>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a339c7b elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t<span class=\"elementor-post-info__item-prefix\">Written by:<\/span>\n\t\t\t\t\t\t\t\t\t\tExa Networks\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b433827 elementor-widget__width-initial elementor-hidden-phone elementor-widget elementor-widget-spacer\" data-id=\"6b433827\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b46460d dce_masking-none elementor-widget elementor-widget-image\" data-id=\"b46460d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"529\" src=\"https:\/\/edit.exa.net.uk\/wp-content\/uploads\/2021\/06\/slow-speeds-01-768x529.png\" class=\"attachment-medium_large size-medium_large wp-image-6311\" alt=\"why is my internet speed so slow\" srcset=\"https:\/\/edit.exa.net.uk\/wp-content\/uploads\/2021\/06\/slow-speeds-01-768x529.png 768w, https:\/\/edit.exa.net.uk\/wp-content\/uploads\/2021\/06\/slow-speeds-01-300x207.png 300w, https:\/\/edit.exa.net.uk\/wp-content\/uploads\/2021\/06\/slow-speeds-01-1024x705.png 1024w, https:\/\/edit.exa.net.uk\/wp-content\/uploads\/2021\/06\/slow-speeds-01-1536x1058.png 1536w, https:\/\/edit.exa.net.uk\/wp-content\/uploads\/2021\/06\/slow-speeds-01-2048x1410.png 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-5ff8b612 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ff8b612\" data-element_type=\"section\" id=\"main-article\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;5fc546a&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e38cf5a\" data-id=\"e38cf5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fc7bce custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"9fc7bce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In the world of the internet, <a href=\"https:\/\/exa.net.uk\/what-broadband-speed-do-i-need\" target=\"_blank\" rel=\"noopener\">speed<\/a> issues are a common problem. If you\u2019ve found yourself here, it would be prudent to assume it is because slow internet is something you are experiencing either right now or often enough that you want a solution. In this article we will cover the most common issues that affect speed and provide advice on how to fix them. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b67a5d9 elementor-widget elementor-widget-heading\" data-id=\"b67a5d9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Things that affect speed\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5584bd elementor-widget elementor-widget-heading\" data-id=\"c5584bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hardware<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c503096 custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"c503096\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It may seem obvious but this is often missed. Old hardware, whether it\u2019s a router, pc or laptop can have an impact on your speed. If your router is outdated it may be causing issues with your internet connection. It is likely that it may be using an old wifi standard that is no longer capable of supporting the speeds you require. When it comes to pcs and laptops the issue will be different. It is highly probable that due to being an older model,\u00a0 the device doesn\u2019t have enough memory, so the issue actually lies with your equipment rather than your connection or ISP.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cc910 elementor-widget elementor-widget-heading\" data-id=\"83cc910\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Bandwidth<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df01173 custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"df01173\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Not having enough <a href=\"https:\/\/exa.net.uk\/what-is-bandwidth\/\" target=\"_blank\" rel=\"noopener\">bandwidth<\/a> is a frequent issue. Bandwidth is the capacity of your connection. If you think about a motorway, if there are lots of cars on it at the same time, the lanes reach capacity and the traffic moves slowly. The same applies to bandwidth, if you have lots of data travelling all at once and the connection reaches capacity then the data moves slowly. The higher your bandwidth capacity, the faster your data is transferred.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-713aac5 elementor-widget elementor-widget-heading\" data-id=\"713aac5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wifi<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76d24bb custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"76d24bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Sometimes it can be as basic as the wifi signal dropping which could be for a variety of reasons. If you think about it, wifi signals are radio waves through the air so they can be distorted by other signals that are also travelling in the same space. As simple as it sounds, wifi signals can also be affected by objects so where you are positioned in comparison to your router may affect the signal strength and cause slow speeds.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Another thing to consider is\u00a0 the wifi channel you are using; it may be congested. Most routers are set to auto but have the ability to change the channel and some channels are actually faster than others.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-315a8e6 elementor-widget elementor-widget-heading\" data-id=\"315a8e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Devices<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b84f829 custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"b84f829\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The amount of devices utilising your connection can have a detrimental impact on the speed you receive. The more devices are connected to your internet, the more bandwidth is being shared, therefore reducing the speeds you receive.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">If you are a business with 200 employees all using computers and phones, having a 20Mb connection just isn\u2019t going to cut the mustard. Whereas if you are a small retailer with just a payment terminal and a laptop it would probably be perfectly adequate.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804d6e1 elementor-widget elementor-widget-heading\" data-id=\"804d6e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Congestion <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1eb27b custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"e1eb27b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The problem may be where you\u2019re going to. Let us explain. The vast majority of us have tried to buy gig tickets online before and probably been put in a queue then everything starts to go wrong because one minute you have tickets &#8211; the next you don\u2019t. Well that\u2019s because the network is congested with everyone trying to do the exact same thing at the exact same time. To give a commercial example, if there is a new Windows update and thousands of people do it at the same time, that internet traffic is all going to the same place which can cause the network to become congested.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-023ce4c elementor-widget elementor-widget-heading\" data-id=\"023ce4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ISP<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fb8c37 custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"5fb8c37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">There may be a problem with your ISP. Something as simple as a fibre being knocked can cause chaos across an ISPs network. As with most things networks often require maintenance and upgrades which may result in some downtime to your service. Your ISP should have regular maintenance windows in which these are performed, these are usually at a time when downtime is least likely to affect operations. If there are any unplanned issues your ISP should notify you of the issue and provide regular updates regarding when it will be fixed.<\/span><\/p><p><span style=\"font-weight: 400;\">Sometimes it could be an incident beyond the ISPs control such as an exchange or cabinet being damaged. Whilst this is rare it does occur and can be extremely detrimental to an entire network. Again, once they are aware, your ISP should inform you and explain what actions are being taken to resolve the issue.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad93e7e elementor-widget elementor-widget-heading\" data-id=\"ad93e7e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What can I do to fix it?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ef6d7b elementor-widget elementor-widget-heading\" data-id=\"2ef6d7b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Check your speed <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5050f7a custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"5050f7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The first thing on your list should be to check your speed, which you can do <a href=\"https:\/\/exa.net.uk\/what-can-i-get\/\" target=\"_blank\" rel=\"noopener\">here<\/a>. <\/span><\/p><p><span style=\"font-weight: 400;\">Once you\u2019re armed with this information, check if you\u2019re getting what you pay for. If you are then it\u2019s very possible you could be maxing out its capability and it\u2019s time to upgrade.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d691bc elementor-widget elementor-widget-heading\" data-id=\"9d691bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Change wifi channel\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3de71de custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"3de71de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">As discussed above, a congested wifi channel can be the issue and some wifi channels are generally just quicker. Changing your wifi channel can significantly improve your wifi performance so it\u2019s definitely worth doing. To do this you need to access your router settings and select a different channel.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d6fde elementor-widget elementor-widget-heading\" data-id=\"55d6fde\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reboot or replace your local hardware<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-382076a custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"382076a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It\u2019s extremely basic but rebooting your router or computer may just resolve the issue. If it doesn\u2019t, but you still suspect it\u2019s a hardware issue then replacing and upgrading may be the best course of action.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1b4d5b elementor-widget elementor-widget-heading\" data-id=\"b1b4d5b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quality of Service <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa93884 custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"aa93884\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When it comes to commercial internet, prioritising bandwidth to certain services is a must. Not every service has an equal requirement so you may want to check what else is going through your network. You will need to review what services your organisation relies on and apply quality of service rules accordingly. For example if you utilise video conferencing then allocating a certain amount of bandwidth to that service would be recommended to avoid poor quality calls. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93a6f71 elementor-widget elementor-widget-heading\" data-id=\"93a6f71\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Upgrade your service<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e12d8fb custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"e12d8fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you\u2019re maxing out your connection\u2019s capabilities and speed then it\u2019s probably time to upgrade your service. If you\u2019ve already checked the speed you\u2019re receiving against what you\u2019re paying for and it matches up, then you need to ring your ISP and discuss your options.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b374c1 elementor-widget elementor-widget-heading\" data-id=\"7b374c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Talk to your ISP <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0472a9 custom-posts elementor-widget elementor-widget-text-editor\" data-id=\"d0472a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you\u2019ve gone through everything above and the situation hasn\u2019t improved, then it\u2019s time to speak to your provider. Start by asking them if there are any issues at their end. As discussed above, it may be a problem with their network or another factor. If the fault is with them, it\u2019s for them to fix and you may be entitled to compensation for any downtime incurred.<\/span><\/p><p><span style=\"font-weight: 400;\">If it\u2019s clear the issue isn\u2019t with the ISP, you\u2019ll need to discuss what your options for upgrading your service are. Ask what types of connectivity are available to you, go through what your needs are now and what they will be in the future.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We would recommend a full fibre connection &#8211; if it is available. Fibre is the future of the internet so this will future-proof your connectivity and ensure it is suitable for needs now and for many years to come. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5be50b elementor-widget__width-initial elementor-hidden-phone elementor-widget elementor-widget-spacer\" data-id=\"e5be50b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-f886f55 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f886f55\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;62e95af&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e9129be\" data-id=\"e9129be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7948fad next-read-section elementor-widget elementor-widget-heading\" data-id=\"7948fad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><span class=\"lightblue\">Suggested<\/span> Next Read <span class=\"lightblue\"><i class=\"fas fa-caret-right\"><\/i><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f63e18c\" data-id=\"f63e18c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-154e6d3 custom-slider blog-slide custom-slider-green elementor-widget__width-initial elementor-widget elementor-widget-ucaddon_uc_card_post_carousel_blog\" data-id=\"154e6d3\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_card_post_carousel_blog.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<!-- start Card Post Carousel - Blog -->\n\t\t<link id='font-awesome-css' href='https:\/\/edit.exa.net.uk\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/edit.exa.net.uk\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='owl-carousel-css' href='https:\/\/edit.exa.net.uk\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/owl-carousel\/assets\/owl.carousel.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Card Post Carousel - Blog *\/\n\n#uc_uc_card_post_carousel_blog_elementor_154e6d3 *{\n  box-sizing:border-box;\n}\n#uc_uc_card_post_carousel_blog_elementor_154e6d3{\n  position:relative;\n}\n#uc_uc_card_post_carousel_blog_elementor_154e6d3 .uc_image_carousel_content{\n\ttext-align:left;\n    display: flex;\n     flex-flow: column nowrap;\n}\n#uc_uc_card_post_carousel_blog_elementor_154e6d3 .ue_post_carousel_item\n{\n  overflow:hidden;\n  \n}\n\n#uc_uc_card_post_carousel_blog_elementor_154e6d3 .ue_post_btn_holder\n{\n  margin-top:auto;\n}\n\n#uc_uc_card_post_carousel_blog_elementor_154e6d3 .uc_more_btn{\n\n  display:inline-block;\n  text-align:center;\n  text-decoration:none;\n} \n\n.uc_overlay_image_carousel .uc_more_btn{\n  text-decoration:none;\n  display:inline-block;\n}\n\n.uc_overlay_image_carousel .uc_post_title{\n  font-size:21px;\n  text-decoration:none;\n}\n\n#uc_uc_card_post_carousel_blog_elementor_154e6d3 .owl-nav .owl-prev{\n    position:absolute;\n    left:-40px;\n    display:inline-block;\n    text-align:center;\n}\n#uc_uc_card_post_carousel_blog_elementor_154e6d3 .owl-nav .owl-next{\n  position:absolute;\n    right:-40px;\n  display:inline-block;\n  text-align:center;\n}\n\n\n#uc_uc_card_post_carousel_blog_elementor_154e6d3 .owl-dots {\noverflow:hidden;\ndisplay:false !important;\ntext-align:center;\n}\n\n#uc_uc_card_post_carousel_blog_elementor_154e6d3 .owl-dot {\nborder-radius:50%;\ndisplay:inline-block;\n}\n\n<\/style>\n\n<div class=\"uc_overlay_image_carousel\" id=\"uc_uc_card_post_carousel_blog_elementor_154e6d3\" style=\"direction:ltr;\">\n   <div class=\"uc_carousel owl-carousel owl-theme\">\n   \t\t<div class=\"uc_image_carousel_container_holder ue_post_carousel_item\">\n  <div class=\"uc_image_carousel_placeholder\">\n    <a href=\"https:\/\/edit.exa.net.uk\/news\/security-news\/password-day-24\/\">\n\t\t\n      <div class=\"custom-slider-bg\" style=\"background-image:url(https:\/\/edit.exa.net.uk\/wp-content\/uploads\/ac_assets\/uc_card_post_carousel\/\/no-image.png); background-size:cover; background-position:center; height:115px;\">\n\t\t<div class=\"color-bg\">\n\t\t\t<div class=\"content-info\">\n\t\t\t\t<a href=\"https:\/\/edit.exa.net.uk\/news\/security-news\/password-day-24\/\" style=\"text-decoration:none;\"><div class=\"uc_post_title\" style=\"text-decoration:none;\">World Password Day 2024<\/div><\/a>\t\t\t<\/div>\n\t\t\n\t\t<\/div>\n      <\/div>\n\t<\/a>\n  <\/div>\n\n  <div class=\"uc_image_carousel_content\" >\n    <a class=\"post-link\" href=\"https:\/\/edit.exa.net.uk\/news\/security-news\/password-day-24\/\">Read Next<\/a>  <\/div>\n<\/div>\n\n   <\/div>\t\n<\/div>\n<!-- end Card Post Carousel - Blog -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b1561f elementor-widget__width-initial elementor-hidden-phone elementor-widget elementor-widget-spacer\" data-id=\"1b1561f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider jet-sticky-column elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-57d2a35f\" data-jet-settings=\"{&quot;id&quot;:&quot;57d2a35f&quot;,&quot;sticky&quot;:true,&quot;topSpacing&quot;:10,&quot;bottomSpacing&quot;:50,&quot;stickyOn&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}\" data-id=\"57d2a35f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61f63130 elementor-widget elementor-widget-heading\" data-id=\"61f63130\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"lightblue\">Related<\/span> Knowledge <span class=\"lightblue\">Hub<\/span>&trade; Articles<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6783936 elementor-grid-1 elementor-grid-tablet-1 elementor-posts--thumbnail-top elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6783936\" data-element_type=\"widget\" data-settings=\"{&quot;custom_columns&quot;:&quot;1&quot;,&quot;custom_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:25,&quot;sizes&quot;:[]},&quot;custom_columns_tablet&quot;:&quot;1&quot;,&quot;custom_columns_mobile&quot;:&quot;1&quot;,&quot;custom_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;custom_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.custom\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t      <div class=\"ecs-posts elementor-posts-container elementor-posts   elementor-grid elementor-posts--skin-custom\" data-settings=\"{&quot;current_page&quot;:1,&quot;max_num_pages&quot;:0,&quot;load_method&quot;:&quot;&quot;,&quot;widget_id&quot;:&quot;6783936&quot;,&quot;post_id&quot;:2928,&quot;theme_id&quot;:2928,&quot;change_url&quot;:false,&quot;reinit_js&quot;:false}\">\n      <div class=\"elementor-posts-nothing-found\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-607d916a next-read-section elementor-widget elementor-widget-heading\" data-id=\"607d916a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/exa.net.uk\/knowledge-hub\/\" target=\"_blank\" rel=\"noopener\">Knowledge <span class=\"lightblue\">Hub<\/span>&trade; <span class=\"lightblue\">Home<\/span> <i class=\"fas fa-chevron-right\"><\/i><\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Knowledge Hub Knowledge HubTM Play Video In the world of the internet, speed issues are a common problem. If you\u2019ve found yourself here, it would be prudent to assume it is because slow internet is something you are experiencing either right now or often enough that you want a solution. In this article we will &#8230; <a title=\"Why is my internet so slow?\" class=\"read-more\" href=\"https:\/\/edit.exa.net.uk\/knowledge-hub\/connectivity\/why-is-my-internet-so-slow\/\" aria-label=\"Read more about Why is my internet so slow?\">Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":6311,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[10],"_links":{"self":[{"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/posts\/2928"}],"collection":[{"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/comments?post=2928"}],"version-history":[{"count":0,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/posts\/2928\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/media\/6311"}],"wp:attachment":[{"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/media?parent=2928"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/categories?post=2928"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/edit.exa.net.uk\/wp-json\/wp\/v2\/tags?post=2928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}