We're committed to ensuring your privacy at all times, keeping your data secure and protected however we receive it, working in accordance with all relevant regulations and laws, and keeping you informed about the data we hold and how we use it.
The Information we collect and how we collect it
Along with publicly available information, we collect information in two ways:
1: Information provided to us by you
When you contact us, whether that's for information on our services, placing an order, becoming a partner, for tech support or any other reason, we will need to collect some personal information so we can help you with your inquiry - we may also keep a copy of any correspondence on our records, including any personal information contained therein, to be retained for as long as it is relevant. This information may include, but is not limited to, your name, address, telephone number, email address, place of business, date of birth and financial information, along with other relevant and necessary information.
In some cases, we'll need to collect detailed personal information - if you're applying for a job, for instance, we'll typically require a CV and information on any disabilities in order to accommodate you if you attend an interview with us.
2: Automatically collected information
If you're using the Internet services that we provide, including connectivity and content filtering, we'll necessarily be collecting usage data to help ensure that you get the best performance possible, and can be efficiently supported in the case of any issues emerging.
Using the information we collect
When we collect personal information from you, it will be held on our records in accordance with the Data Protection Act and other relevant legislation (with all reasonable precautions being taken to prevent unauthorised access to this information), and used for the proper administration of our business, including where relevant, for the purposes of providing our services to you (or the organisation which you represent) and to advise you of matters relevant to service provision, for the performance of our contracts and to deal with any enquiries or complaints which you may raise.
We may also use information for other business purposes such as market research activities that we may undertake on occasion - you'll be given the chance to opt out of marketing material at any time, but we will still need to send you service-related messages from time to time.
We may also from time to time, use your personal information to contact you about promotional offers for other products and services which we think may be of interest to you. We may in some cases, also seek your feedback. However, we will provide you with an option within every communication to opt out of receiving any further communications of this nature or you can contact our customer services department at any time to ensure that you do not receive such promotional information. Customer services can be contacted at 100 Bolton Road, Bradford, West Yorkshire, BD1 4DE, by fax on 01274 567646, by calling 0345 145 1234 or by emailing .
Any information we collect from you through correspondence with us, whether via e-mail, over the phone or by written letter, will only be used to address the matters within that correspondence. If this involves referring such correspondence to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns and we will make clear that the information is to be treated confidentially. From time to time we might also appoint external third parties to help us with our business functions for example, external consultants and sub-contractors. We therefore may make your data available to those entities if reasonable to do so as part of our usual business practices.
We take reasonable steps to protect the confidentiality of the personal information supplied by you. However, the transmission of information via the internet can never be guaranteed as entirely secure and therefore any transmission of data is at your own risk.
Publicly Available Information
Any information that you may disclose in a public space, including on our website or any bulletin board, chat room or any website we may host for you, is available to anyone else who visits that space. We cannot safeguard any information you disclose there.
We reserve the right to disclose personal information where required in good faith to do so by law, to exercise our legal rights or defend ourselves against legal claims and may share information with law enforcement authorities to investigate or prevent illegal activities being committed over our network. Our Acceptable Use Policy outlines the standards we require our customers to maintain while using our services. We may also monitor user and network traffic for site security purposes and may use any information, including personal data to prevent any unauthorised attempts to tamper with our website or cause damage to our property.
We further reserve our rights to disclose your personal information where you have given us explicit legal written consent to do so or otherwise where we have the right to do so in accordance with applicable data protection legislation.
You have a right of access to the personal data what we may hold about you. You may submit a request at any time and you are entitled to a description of the data being processed and may be entitled to receive a copy of it. Any such requests should be made in writing and should be addressed to . With the introduction of GDPR in May 2018, you initially have a right to receive this information free of charge - for any subsequent requests, we reserve the right to charge a £10 administration fee. We also reserve the right to refuse any malicious subject access requests.
We also have an obligation to ensure that the information which we hold about you is accurate and up to date. You have the right to ensure that any inaccuracies in your personal data are corrected or removed. To assist us in ensuring that the personal data which we hold about you is accurate and up to date, please notify us of any changes in your personal details (such as a change of address or telephone number) by contacting .
As an individual, with the introduction of GDPR, you also have the right to be forgotten - explained in this European Commission fact sheet.
Changes to this Policy and Enquiries