Privacy Policy for Exa Networks


Thank you for taking the time to read our Privacy Policy. At times, Exa Networks Limited will collect certain personal information about our customers, the visitors to our website and enquirers who may contact us in other ways such as over the phone or by writing to us. By using our services, you agree to the use of the data that we collect in accordance with this Privacy Policy.

The purpose of this Privacy Policy is to explain to people whose personal information we may collect and hold, what types of information we collect and how that information is used.

Please read this Privacy Policy carefully to understand our practices regarding personal information and how we will treat it. By providing personal data to us in any way, you consent to the processing of your personal data in accordance with this Privacy Policy.

We're committed to ensuring your privacy at all times, keeping your data secure and protected however we receive it, working in accordance with all relevant regulations and laws, and keeping you informed about the data we hold and how we use it.


The Information we collect and how we collect it

Along with publicly available information, we collect information in two ways:


1: Information provided to us by you

When you contact us, whether that's for information on our services, placing an order, becoming a partner, for tech support or any other reason, we will need to collect some personal information so we can help you with your inquiry - we may also keep a copy of any correspondence on our records, including any personal information contained therein, to be retained for as long as it is relevant. This information may include, but is not limited to, your name, address, telephone number, email address, place of business, date of birth and financial information, along with other relevant and necessary information.

In some cases, we'll need to collect detailed personal information - if you're applying for a job, for instance, we'll typically require a CV and information on any disabilities in order to accommodate you if you attend an interview with us.


2: Automatically collected information

We automatically collect information in a few ways. When you visit our websites, we collect non-personally identifiable information to help us understand how our websites are being used. Our Cookie Policy outlines our usage of this information, and how you can opt out of it being collected.

If you're using the Internet services that we provide, including connectivity and content filtering, we'll necessarily be collecting usage data to help ensure that you get the best performance possible, and can be efficiently supported in the case of any issues emerging.


Using the information we collect

When we collect personal information from you, it will be held on our records in accordance with the Data Protection Act and other relevant legislation (with all reasonable precautions being taken to prevent unauthorised access to this information), and used for the proper administration of our business, including where relevant, for the purposes of providing our services to you (or the organisation which you represent) and to advise you of matters relevant to service provision, for the performance of our contracts and to deal with any enquiries or complaints which you may raise.

We may also use information for other business purposes such as market research activities that we may undertake on occasion - you'll be given the chance to opt out of marketing material at any time, but we will still need to send you service-related messages from time to time.

We may also from time to time, use your personal information to contact you about promotional offers for other products and services which we think may be of interest to you. We may in some cases, also seek your feedback. However, we will provide you with an option within every communication to opt out of receiving any further communications of this nature or you can contact our customer services department at any time to ensure that you do not receive such promotional information. Customer services can be contacted at 100 Bolton Road, Bradford, West Yorkshire, BD1 4DE, by fax on 01274 567646, by calling 0345 145 1234 or by emailing .

Any information we collect from you through correspondence with us, whether via e-mail, over the phone or by written letter, will only be used to address the matters within that correspondence. If this involves referring such correspondence to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns and we will make clear that the information is to be treated confidentially. From time to time we might also appoint external third parties to help us with our business functions for example, external consultants and sub-contractors. We therefore may make your data available to those entities if reasonable to do so as part of our usual business practices.

We take reasonable steps to protect the confidentiality of the personal information supplied by you. However, the transmission of information via the internet can never be guaranteed as entirely secure and therefore any transmission of data is at your own risk.


Publicly Available Information

Any information that you may disclose in a public space, including on our website or any bulletin board, chat room or any website we may host for you, is available to anyone else who visits that space. We cannot safeguard any information you disclose there.


Site Linking

Our website may contain links to sites that belong to third parties unrelated to us. We cannot be held responsible for any use of your personal information arising from you disclosing personal by way of use of those third party sites. We cannot protect any information you may disclose on these sites and recommend that you review the privacy policy statements of those sites you visit.


Our Rights

We reserve the right to disclose personal information where required in good faith to do so by law, to exercise our legal rights or defend ourselves against legal claims and may share information with law enforcement authorities to investigate or prevent illegal activities being committed over our network. Our Acceptable Use Policy outlines the standards we require our customers to maintain while using our services. We may also monitor user and network traffic for site security purposes and may use any information, including personal data to prevent any unauthorised attempts to tamper with our website or cause damage to our property.

We further reserve our rights to disclose your personal information where you have given us explicit legal written consent to do so or otherwise where we have the right to do so in accordance with applicable data protection legislation.


Your Rights

If you do not wish us to collect and use your personal data as set out in this Privacy Policy then you should refrain from sending any such information to us. By providing information to us, you will be taken to have given your consent to the use of your personal information in accordance with this Privacy Policy.

You have a right of access to the personal data what we may hold about you. You may submit a request at any time and you are entitled to a description of the data being processed and may be entitled to receive a copy of it. Any such requests should be made in writing and should be addressed to . With the introduction of GDPR in May 2018, you initially have a right to receive this information free of charge - for any subsequent requests, we reserve the right to charge a £10 administration fee. We also reserve the right to refuse any malicious subject access requests.

We also have an obligation to ensure that the information which we hold about you is accurate and up to date. You have the right to ensure that any inaccuracies in your personal data are corrected or removed. To assist us in ensuring that the personal data which we hold about you is accurate and up to date, please notify us of any changes in your personal details (such as a change of address or telephone number) by contacting .

As an individual, with the introduction of GDPR, you also have the right to be forgotten - explained in this European Commission fact sheet.


Changes to this Policy and Enquiries

We reserve the right to make changes to this Privacy Policy or update it at any time. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. You are responsible for ensuring that you have read the changes or updates as the case may be.

If you have any enquiries about this Privacy Policy or the way in which we use your personal data, please contact us at 100 Bolton Road, Bradford, West Yorkshire, BD1 4DE, by fax on 01274 567646, by calling 0345 145 1234 or by emailing .

Find out more about Exa Networks

Exa Networks is an independent Internet Service Provider, working with thousands of schools and businesses across the UK to provide market-leading Internet services at a fair price, all backed up with award-winning customer service.

Whether you’re interested in high-speed broadband connectivity, wide area networking, or any of our other services, including our ExaVoice VoIP service and SurfProtect content filtering, there’s really no better choice for your ISP than Exa Networks.

Get in touch with our team today at 0345 145 1234 to find out more about our services - and how we can help you!