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Privacy Policy

Purpose, Scope and Users
This privacy statement applies to information we may collect when you visit the Exa Networks website – https://exa.net.uk It does not apply to any sites we link to. We have a legal duty to protect any personal information we collect and take appropriate measures to do so.

All information is handled lawfully in accordance with the Data Protection Act 2018 (as amended from time to time). When you visit our website, some details are recorded from your web browser for statistical purposes only. This information helps us in finding out which pages are of most interest and how many visitors our website serves.

Cookies are used where you have identified yourself to the site on the login pages so that the site can provide you with additional functionality for the duration of your visit to the website.

A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users.

Once you close your browser, the cookie simply terminates. We use cookies to process and identify data so that we can personalise your experience of our website. You can set your browser to refuse cookies and you will still be able to use our website.

In compliance with EU legislation, the following table lists the use of cookies on this web site:

Cookies our websites use

Across our websites, we use a range of cookie types, generally split into the following areas:

Essential Cookies: Required for the operation of our websites and tools, these cookies allow users to log into secure areas of our site, use online forms and more.

Analytical Cookies: Used to determine how visitors are accessing and using our website, from determining a visitor count to seeing the most popular pages. We use this data to improve the service that our websites offer.

Not all of these cookie types are used on all of our websites – we primarily use analytical cookies, building up an understanding of how our customers interact with our websites to provide you with a better level of service.

All of our websites use cookies, from this main site to our education/ business pages, our DarkLight and exa.foundation websites, and all other pages created by Exa Networks. By using any of our sites and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

The website is owned and operated by Exa Networks Limited.

Your Personal Information
Any personal information is held safely with our security systems preventing unauthorised access. When you complete a form that requests personal information or email us, you will provide information with which we can identify you. This information will be treated in confidence and only used for the purposes for which it was provided. Exa Networks will not sell or rent your personally identifiable information to anyone. If we change our Privacy Policy, we will post any changes on this website so that you are always aware of how we use your information.

All telephone calls may be recorded for the purposes of training and monitoring and to comply with the Data Protection Acts requirement to provide ‘Fair Processing’ information.

Exa Networks are committed to protecting the privacy of our users, clients and customers. This privacy statement explains how we use any personal information we collect about you when you use this website. It is also intended to assist you in making informed decisions when using our website and our products and services.

All your personal Information shall be held and used in accordance with the General Data Protection Regulation. If you want to know what information we collect and hold about you, please email us at DPO@exa.net.uk or by writing to the Data Protection Officer, Exa Networks, 100 Bolton Road, Bradford, BD1 4DE

How Do We Use Your Information?
The information which you provide to Exa Networks will be used within the company for the administration of any of Exa Networks’ related products and services of which you avail. Data may also be used for statistical analyses and Exa Networks may share information with law enforcement bodies/ fraud prevention agencies for the purpose of preventing or detecting fraud. We may share your data with trusted third parties who process data on our behalf.

Your Rights
Under GDPR, individuals now have increased rights in regard to their personal data. Please see below an outline of your rights and if you wish to contact us to discuss or amend the data we hold, please contact us DPO@exa.net.uk

  • Right to be Informed
  • Right of Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object
  • The Right not to be Subject to Automated Decision-Making Including Profiling

Data Breach
If Exa Networks were to experience a data breach they would:

Within 72hrs upon realising a breach had occurred and where feasible, report certain types of personal data breach to the relevant supervisory authorities.

If the breach is likely to result in a high risk of adversely affecting our customer’s individual rights and freedoms, we will also inform those individuals without undue delay.

Validity and Document Management
The owner of this document is the Information Governance Team who must check and, if necessary, update the document at least once a year.

The Exa Foundation

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Is DarkLight connectivity best suited to you?

Dark fibre is perfect if you are looking for a potentially limitless, ultrafast connection with complete flexibility and control.

If you fully rely on the internet, a dark fibre connection could be the best option for you.

Is Leased Line connectivity best suited to you?

Leased Lines are best suited to you if you have high bandwidth requirements and need a reliable, uncontended service.

It is ideal for you if you regularly carry out large uploads and downloads, use cloud based services and a VoIP telephone system as well as video conferencing, for everyday communication.

Is GPON connectivity best suited to you?

GPON is a great choice for you if you need gigabit speeds but don’t need them to be symmetrical. It is becoming more widely available across the UK but may not be immediately available to you yet.

Is Rural Fibre connectivity best suited to you?

If you want to make the move to full fibre, but are based in a rural area, this option is for you.

Is FTTP connectivity best suited to you?

If you have a number of users who use cloud-based applications to upload and download data on a daily basis, but don’t transfer large amounts of data, FTTP might be your best option.

Is Gfast connectivity best suited to you?

If your line cannot support a minimum of 100Mbps, this connection is not for you. Gfast must meet the speed as a minimum. 

If your line meets this need, and you’re looking for an ultrafast, consistent and reliable connection without the hassle and upheaval of construction work – this could be a good fit.

It’s worth noting that Gfast is a stop gap to FTTP, and is not a technology that is likely to be around for a long time.

Is FTTC connectivity best suited to you?

If you need more bandwidth but don’t really need a guaranteed speed, FTTC could be for you. It is widely available throughout the UK, making it suitable as a main connection. As this connection provides higher speeds than ADSL, it is also a good option for a back up to a leased line.

As with ADSL, once the PSTN is turned off in 2025/26, FTTC will become virtually obsolete and at the very least you will require FTTP to remain connected.



Office hours

Monday: 8:30am – 5pm
Tuesday: 8:30am – 5pm
Wednesday: 8:30am – 5pm
Thursday: 8:30am – 5pm
Friday: 8:30am – 5pm
Saturday: Closed
Sunday: Closed


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Office hours

Monday: 8am – 4pm
Tuesday: 8am – 4pm
Wednesday: 8am – 4pm
Thursday: 8am – 4pm
Friday: 8am – 4pm
Saturday: Closed
Sunday: Closed


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Office hours

Monday: 8am – 5pm
Tuesday: 8am – 5pm
Wednesday: 8am – 5pm
Thursday: 8am – 5pm
Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed

Is DSL connectivity best suited to you?

DSL connections offer very limited bandwidth so it might be right for you if you typically use the internet for less data-intensive tasks. If you’re sending emails, browsing the web, downloading very small files and working with small amounts of data – you should be fine with DSL.

It is worth noting connections based on copper wire, like DSL, will be switched off in the UK by Openreach, with a phased approach due to begin at the end of 2025. If you don’t have a fibre connection at the moment, you’ll need to upgrade this as well as move to a VoIP telephone system.

Technical Support

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Office hours

Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 10am – 4pm
Sunday: 10am – 4pm