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Website Terms and Conditions of Use

About these Terms of Use

These terms and conditions of use (Terms of Use) set out how our website at www.exa.net.uk should be used. They explain the rules which apply to all users of this website.

Please read these Terms of Use very carefully. By using this website you agree to these Terms of Use. If you do not agree with them, then please refrain from using this website. Your continued use of this website will amount to acceptance of these Terms of Use.


About this website and Exa Networks Limited

This website is operated by Exa Networks Limited. Our VAT registration number is 829156509, our registered office and address for correspondence is 100 Bolton Road, Bradford, West Yorkshire, BD1 4DE and our email address is info@exa.net.uk. Exa Networks Limited is a company registered in England and Wales with Company Number 04922037.

Access to our website and Information from you

Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend the services and information we provide on our website, without notice. We will not be liable if for any reason, our website is unavailable at any time or for any period.

At times, we may restrict access to some parts or all of our website, to users who have registered with us. If at any time you are provided with a user identification code, password or other information as part of our security procedures, you must treat the same as confidential and must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

You are responsible for making all arrangements necessary for your access to our website and for ensuring that all persons who access our website through your internet connection are aware of these Terms of Use and that they comply with them.

You must use your own identity at all times when using the website including if you submit any information to us for any reason and must make sure that all information which you provide is accurate and up to date. You must not submit information relating to any other person except with their express written permission and you must not submit information which is copied from any other source.

Under no circumstances should any submission or comment be made using this website which is in any way defamatory, abusive, obscene, unlawful, sexist, racist or otherwise of a discriminatory nature or which may in any way cause offence. You must never use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this website.

You must not corrupt the website, flood it with information so as to cause it to malfunction or use any features which may affect the website such as worms, viruses, logic bombs or similar harmful effects. The submission of spam (that is, multiple, unsolicited or undesired bulk emails) is strictly forbidden.

You must not attempt to gain unauthorised access to our website, the server on which our site is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with them by disclosing your identity. In the event of such breach, your right to use our website will cease immediately.

Any material you provide to us via our website (for instance, via our contact forms) may be used to provide you with a better level of service. In such cases, we will ensure that your data is securely stored in accordance with our various policies including our privacy policy and specific data protection policy. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our website amounts to a violation of their intellectual property rights, their right to privacy or other third party rights.

We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of our website.

We reserve the right to remove any material, posting, submission or other content uploaded to our website at any time, including without limitation any submissions or content which fail to adhere to the requirements of these Terms of Use.


The information on this website

We reserve the right to adapt, take down, alter, delete, modify or in any other way change the content of our website at any time and without notice. Whilst we aim to provide information on our website which is accurate, we do not give any guarantee that the information is accurate nor that a particular product or service will be made available and we reserve the right to withdraw information, products and services at any time.

Any tools that we may make available on our website from time to time (by way of example, the DSL Checker) are for convenience only and are not guaranteed to be accurate or up to date. Accordingly, you should not rely solely on the use of such tools as we may make available on our website and you should satisfy yourself as to your particular requirements before entering into any arrangement with us for subscription to any service. Further, we cannot be responsible for any inaccuracies in the results delivered by any tools we provide, where they are based on incorrect input information provided by you.

Any information made available on this website about timing of service delivery and information about enquiry response times is indicative only and shall not be binding on us.

We may amend these Terms of Use at any time and you are advised to check them regularly for any changes which we may make.

The majority of information provided on this website is in the English language and all communications shall also be in English.

All design, text, graphics, images, logos, trademarks and arrangement of them together with all other materials and content on this website and any underlying software are subject to copyright and other ownership rights which belong either to us or to our third party licensors. Your use of this website does not in any way give or transfer any rights to you with regard to any of those rights which belong to us or our third party licensors.

You must not yourself or allow anyone else to publish, copy, transmit, alter, distribute or modify this website or any content whatsoever. Proprietary works are protected by laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website. You must not modify the copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences (if any) or any graphics separately from any accompanying text.

Our status as the author of material on our website must always be acknowledged.

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You must not in any way copy, reproduce or use any trademarks or logos which appear on this website except with our express written permission. On this website, are various trademarks and logos which belong to our third party licensors and customers and accordingly we must help protect the rights of those third parties as well as protecting our own rights.


Links to other websites

We provide links to other websites on our own site. Those links and any other third party information are provided for your convenience only and we cannot be responsible for the content or availability of any of those websites or your use of them. We do not make any representations or give any kind of guarantee with regard to the content of those third party sites.

Third party websites which you may link to from this Website may offer products or services for sale. Any such purchase of products or services shall be directly between you and the third party and we shall not be in any way liable for any such purchase that you may make directly from a third party.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.



It is your responsibility to ensure that your reliance on this website is satisfactory for your own particular purposes and requirements. The information which we provide is not intended to amount to advice and the material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Case studies and testimonials are provided by way of example only and the same should not be relied upon by you as constituting advice or solution for any given set of circumstances.

We do not warrant or represent that the information which is accessible via this website is complete or that the website will be available, secure or operate without error or be free from virus or other harmful elements.

Nothing in these Terms of Use is intended in any way to exclude or limit our liability for death or personal injury which is caused by our negligence or any fraudulent misrepresentations made by us nor for any other liability which cannot be excluded or limited under applicable law.

This website is provided without charge and on an “as is” basis. Accordingly, to the extent that the law permits, neither we nor any member of our group of companies as may exist from time to time, nor any of our employees or representatives will be liable to you no matter how that liability arises, for any costs, claims, liabilities, expenses or damages which you incur arising out of or in connection with the use of this website. This includes without limit:

loss of profits or loss of anticipated savings (whether direct or indirect);

loss of data;

loss of income, revenue or business;

loss of goodwill or damage to reputation; or

wasted management time.

Further, all conditions, warranties and other terms which might otherwise be implied by statute, common law or otherwise (including as to satisfactory quality and fitness for purpose) are excluded to the fullest extent permitted by law.

We will not under any circumstances be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, system, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.


General Provisions

The English courts will have exclusive jurisdiction over any claim arising from or related to our website or these Terms of Use to which you and we submit. These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) or this website or the use of it, shall be governed by and construed in accordance with the law of England.

If part or all of these Terms of Use become void then all other parts will continue to be valid irrespective of that aspect which is not enforceable.

Failure by you or us to exercise rights under these Terms of Use or a delay in doing so will not affect any of the remaining rights and remedies available to us or you as the case may be.

Nothing in these Terms of Use will imply a relationship of employment, partnership, joint venture or agency between us.

We may appoint any third parties to assist us in making this website available or any related service to you at any time.

Except as agreed in these Terms of Use a person who is not a party to them will not have any rights to enforce any term as set out above except that any member of the Exa Networks Limited group of companies (as may exist from time to time) may enforce any of these Terms of Use.

Please also refer to our Privacy Policy for additional information about how we use the information we hold.

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Office hours

Monday: 8:30am – 5pm
Tuesday: 8:30am – 5pm
Wednesday: 8:30am – 5pm
Thursday: 8:30am – 5pm
Friday: 8:30am – 5pm
Saturday: Closed
Sunday: Closed

Technical Support

Contact us

Email: helpdesk@exa.net.uk
Phone: 0345 145 1234

Office hours

Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 10am – 4pm
Sunday: 10am – 4pm