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SurfProtect Quantum+ Privacy Policy

Purpose, Scope and Users

The Privacy Policy statement applies to information which is collected from use of SurfProtect Quantum Plus, to be stylised as SurfProtect Quantum+, it does not apply to any sites accessed as a result of using SurfProtect Quantum+.

We have a legal duty to protect any personal information we collect and take appropriate measures to do so. We maintain secure systems to prevent unauthorised access, use, alteration and destruction of personal data.

All information is handled lawfully in accordance with the Data Protection Act 2018 (as amended from time to time).

SurfProtect is a content filtering solution for businesses and schools allowing the fulfilment of safeguarding requirements.

The SurfProtect Quantum+ service provides a content filtering solution, which allows for the identifying and filtering of web-requests. A number of ways can be used to identify a user making these requests, login through the Captive portal using either:

  • Google Sign-in or;

  • Microsoft Sign-in or;

  • Active Directory users synchronised from an Active Directory server

Your Personal Information

Exa Networks are committed to protecting the privacy of our users, clients and customers.

Personal information shared with Exa Networks through the use of SurfProtect Quantum+ will be treated in confidence and only used for the purposes for which it was provided. Exa Networks will not sell or rent your personally identifiable information to anyone. If we change our Privacy Policy, we will post any changes on this website so that you are always aware of how we use your information.

All your personal Information shall be held and used in accordance with the General Data Protection Regulation. If you want to know what information we collect and hold about you, please email us at dpo@exa.net.uk or by writing to the Data Protection Officer, Exa Networks, 100 Bolton Road, Bradford, BD1 4DE 

What Information Do We Collect?

The information we collect includes the personal information you provide to us when signing into the SurfProtect Quantum+:

  • When signing in via Active Directory, this is the user’s username and password

  • When signing via Google, this is the user’s name and email address

How Do We Use Your Information?

The information which you provide to Exa Networks will be used within the company for the administration of any of Exa Networks’ related products and services of which you avail. Data may also be used for statistical analyses and Exa Networks may share information with law enforcement bodies/ fraud prevention agencies for the purpose of preventing or detecting fraud. We may share your data with trusted third parties who process data on our behalf in line with this privacy policy.

SurfProtect Quantum+ offers the ability to sign in using third party authentication through Google, Microsoft and Active Directory services. When using these services we will retrieve user information such as email addresses, usernames and the user’s first name and surname. We only use this information for the purpose of authentication and content filtering.

Google User Data 


When a user logs into SurfProtect Quantum+ via sign in with Google, the Google Identity Service provides us with the user’s email address, first name, last name and, where applicable, the hosted domain they are a member of.


The data provided by google is used for authentication and identification purposes. The hosted domain data is used to assign a user to a school. The user’s first name, last name and username is used to assign the user to filtering policies and to produce audit logs to present what searches the user has made. This information may also be used for statistical analyses.


Google user data is stored on Exa Networks’ servers in secure UK Data Centres and is stored in line with customer contractual requirements for data retention.


User data is shared via content filtering logs which include usernames and search history, these are shared with personnel preauthorised by the customer, and authorised staff at Exa Networks. The logs are accessible using a secure authenticated panel which can only be accessed with an authorised username and password.

Your Rights

Under GDPR, individuals now have increased rights in regard to their personal data. Please see below an outline of your rights and if you wish to contact us to discuss or amend the data we hold, please contact us DPO@exa.net.uk

  • Right to be Informed

  • Right of Access

  • Right to Rectification

  • Right to Erasure

  • Right to Restrict Processing

  • Right to Data Portability

  • Right to Object

  • The Right not to be Subject to Automated Decision-Making Including Profiling

Data Breach

If Exa Networks were to experience a data breach they would:

  • Within 72 hours upon realising a breach had occurred and where feasible, report certain types of personal data breach to the relevant supervisory authorities. 

  • If the breach is likely to result in a high risk of adversely affecting our customer’s individual rights and freedoms, we will also inform those individuals without undue delay.

Validity and Document Management

The owner of this document is the Information Governance Team (information.governance@exa.net.uk) who must check and, if necessary, update the document at least once a year.

The Exa Foundation

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Is DarkLight connectivity best suited to you?

Dark fibre is perfect if you are looking for a potentially limitless, ultrafast connection with complete flexibility and control.

If you fully rely on the internet, a dark fibre connection could be the best option for you.

Is Leased Line connectivity best suited to you?

Leased Lines are best suited to you if you have high bandwidth requirements and need a reliable, uncontended service.

It is ideal for you if you regularly carry out large uploads and downloads, use cloud based services and a VoIP telephone system as well as video conferencing, for everyday communication.

Is GPON connectivity best suited to you?

GPON is a great choice for you if you need gigabit speeds but don’t need them to be symmetrical. It is becoming more widely available across the UK but may not be immediately available to you yet.

Is Rural Fibre connectivity best suited to you?

If you want to make the move to full fibre, but are based in a rural area, this option is for you.

Is FTTP connectivity best suited to you?

If you have a number of users who use cloud-based applications to upload and download data on a daily basis, but don’t transfer large amounts of data, FTTP might be your best option.

Is Gfast connectivity best suited to you?

If your line cannot support a minimum of 100Mbps, this connection is not for you. Gfast must meet the speed as a minimum. 

If your line meets this need, and you’re looking for an ultrafast, consistent and reliable connection without the hassle and upheaval of construction work – this could be a good fit.

It’s worth noting that Gfast is a stop gap to FTTP, and is not a technology that is likely to be around for a long time.

Is FTTC connectivity best suited to you?

If you need more bandwidth but don’t really need a guaranteed speed, FTTC could be for you. It is widely available throughout the UK, making it suitable as a main connection. As this connection provides higher speeds than ADSL, it is also a good option for a back up to a leased line.

As with ADSL, once the PSTN is turned off in 2025/26, FTTC will become virtually obsolete and at the very least you will require FTTP to remain connected.



Office hours

Monday: 8:30am – 5pm
Tuesday: 8:30am – 5pm
Wednesday: 8:30am – 5pm
Thursday: 8:30am – 5pm
Friday: 8:30am – 5pm
Saturday: Closed
Sunday: Closed


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Office hours

Monday: 8am – 4pm
Tuesday: 8am – 4pm
Wednesday: 8am – 4pm
Thursday: 8am – 4pm
Friday: 8am – 4pm
Saturday: Closed
Sunday: Closed


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Office hours

Monday: 8am – 5pm
Tuesday: 8am – 5pm
Wednesday: 8am – 5pm
Thursday: 8am – 5pm
Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed

Is DSL connectivity best suited to you?

DSL connections offer very limited bandwidth so it might be right for you if you typically use the internet for less data-intensive tasks. If you’re sending emails, browsing the web, downloading very small files and working with small amounts of data – you should be fine with DSL.

It is worth noting connections based on copper wire, like DSL, will be switched off in the UK by Openreach, with a phased approach due to begin at the end of 2025. If you don’t have a fibre connection at the moment, you’ll need to upgrade this as well as move to a VoIP telephone system.

Technical Support

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Office hours

Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 10am – 4pm
Sunday: 10am – 4pm