Award-Winning Support

Get your school's technical issues resolved quickly by our expert customer operations team.

Availability

Once in place, SurfProtect is backed by responsive technical support. Schools can access help when needed, whether for technical adjustments, troubleshooting, or advice on configuring policies for specific scenarios.

Support is delivered by experts who understand the school environment — meaning answers are practical, relevant, and tailored to education rather than generic IT. This team is available 8am-6pm Monday to Friday, or 10am-4pm on weekends/bank holidays.

Quick response Times

We pride ourselves on our quick response times, and have the stats to back it up:

• 12 seconds to answer calls on average
• 43 minutes to respond to first e-mail