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Contract: Full-time, Permanent
Reporting to: Customer Operations Team Leader
About the Role
We’re looking for a proactive and detail-oriented Provisioning Coordinator to join our growing team at Exa Networks.
In this role, you’ll coordinate the provisioning and cessation of customer products and services, ensuring everything runs smoothly from order to delivery. You’ll play a key role in supporting our customers, managing communication throughout the process, and helping drive operational efficiency across the business.
If you enjoy problem-solving, have a keen eye for detail, and take pride in delivering an exceptional customer experience, we’d love to hear from you.
Key Responsibilities
- Process new orders, regrades, and ceases efficiently and accurately.
- Coordinate hardware configuration and delivery within agreed timeframes.
- Maintain appropriate stock levels and monitor the progress of orders.
- Keep customers and partners informed with timely updates.
- Monitor departmental tickets, resolving or escalating as needed.
- Support the installation and delivery of products and services.
- Contribute to internal process improvements and knowledge sharing.
- Stay up to date with Exa Networks’ product portfolio and industry trends.
About You
You’ll be someone who is:
- Highly organised, with strong planning and time management skills.
- A confident communicator, both written and verbal.
- Analytical, solution-focused, and detail-oriented.
- Proficient in IT systems (Microsoft Office, CRM tools, or similar).
- Able to work independently and collaboratively within a team.
Qualifications & Experience
Essential:
- GCSEs (or equivalent) including Maths and English.
- Strong organisational and customer service skills.
Desirable:
- 1+ years’ experience in a provisioning or telecommunications environment.
- Knowledge of hardware configuration or industry-specific regulations.
- Experience using CRM or order management systems.
Why Join Exa Networks?
You’ll be part of a forward-thinking company at the forefront of bespoke telecommunications solutions. We offer a supportive environment where your ideas are valued, and you’ll have real opportunities to grow your skills and career.
Your Benefits
Flexible Annual Leave – Buy or sell holiday days to suit your lifestyle and personal plans.
Car Allowance – Available for eligible roles.
Private Medical Insurance & Healthcare Plans – Comprehensive cover to help keep you and your family healthy.
Cycle to Work Scheme – Save money and stay active with our bike-to-work initiative.
Tech Purchase Scheme – Spread the cost of essential tech and make big buys more affordable.
Free Exa Networks Internet & Phone Connectivity – Stay connected at home, on us.
Pension Scheme – Helping you build a secure financial future.
Death in Service Cover – Providing peace of mind and support for your loved ones.
Birthday Day Off – After two years of service, enjoy an extra day off to celebrate you!
Our Values
At Exa Networks, we’re guided by five core principles:
- Leadership: Taking pride and ownership in everything we do.
- Innovation: Continuously improving and embracing new ideas.
- Community: Fostering inclusion, respect, and teamwork.
- Accountability: Acting with transparency and integrity.
- Customer Focus: Always delivering added value for our customers.
Ready to join a company that values your contribution and supports your growth?
Apply now and help shape the future of connectivity at Exa Networks.
Pay: Up to £25,000.00 per year
Send us your cv
Please register your interest in working with Exa by sending your CV to: HR@exa.net.uk
