Exa Networks Ltd. Help

SurfProtect Diagnostic tools

Created: July 22, 2025
Author: Samia
Edited: February 27, 2026

SurfProtect Diagnostic tools

Introduction

Located in the Filtering Settings section of the left-hand navigation menu and accessible from any page within a SurfProtect location

List overview

The list overview section allows you to manage your existing lists or create new ones. New lists can be created using the plus icon at the top of the relevant section. This can be found under ‘Filtering Settings’ and 'List Overview'
 


As policy lists, such as Allowed URLs, are independent from Profiles and Locations, this page does not allow you to assign lists to profiles; to do that, you will need to navigate to the profile itself. 

Note: Changes to these lists will affect every profile using them. A notification should tell you which locations and profiles will be affected by the change.

 

Reclassified URLs

The reclassified URLs tool allows you to set your own URL classifications or update existing reclassifications you have already made

To add a new URL classification, click on the plus icon. This will allow you to enter the URL you want to reclassify and the classification you want to give it.

 

 

For existing reclassifications, clicking on the edit (pencil) icon will allow you to change the classification for the chosen URL. Clicking the delete (bin) button will remove the reclassification.

To view the existing classification for a URL, you will need to use the Domain Classification tool.

Domain classification

Accessible on any page, this pop-up allows you to enter a domain within the box to check what classification it has. It can be found under the ‘Diagnostic Tools’ 

 

 

Domain Doctor

The SurfProtect Domain Doctor is a diagnostic tool that allows a URL to be passed to the SurfProtect service to check what filtering decision would be made and why that decision was reached.

 

From this point, you can update the selected SurfProtect Location and SurfProtect Profile. Once the correct Location and Profile are selected, enter the URL that you are seeing an issue with.

 

We'll look at the different features under this tool: 

URL Data: 

Global settings: These represent the data that SurfProtect applies globally to this URL—the categories it has, whether TLS will be decrypted and whether it would be challenged for authentication.

Customer settings: Any overriding categories to URLs will be displayed here if any custom category has been applied, along with the ability to update it. 

Decision Data

This is the decision response given by SurfProtect, broken into two parts.

The first section covers the decision data itself:

  • Whether the request has been rejected or permitted.
  • Whether the request would have been decrypted, which may not match the global setting (Requests will always be decrypted if blocked, for example).
  • Whether the request would have been challenged for authentication.

The second section covers what settings were matched against:

  • The profile that was matched against.
  • The setting that was matched against, be that the allowed, blocked, category lists, extensions, etc.

Resources Data

This table shows all the URLs on the page that was returned for the original URL, with an overview of the decisions for each.

 

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