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Introducing Exa’s New Help Site and Line Testing Tool

Exa Support team

Exa are constantly looking at ways to improve our customer service. Take a look at what we have recently implemented below.

Introducing our Help Site

We have been extremely busy developing our self help website to provide you with guides to help you get connected, use SurfProtect and configure your equipment.

We are still working on ensuring all guides are live, however we would love to hear your suggestions for what you would like to see on there. Please feel free to use the submission box on the help page to request guides that you would find useful.

Exa Help site

New Line Testing Tool

Detect and troubleshoot connectivity issues more efficiently with our SoGEA, FTTP and FTTC line test tool on panel.exa.net.uk. Pinpoint faults in your broadband connection swiftly, without the need to raise a ticket to our helpdesk.

You can access this on any broadband line by using the “line tests” button on the left hand menu.

line test public facing image

Live Web Chat

Our technical support team are ready to help you on our live chat feature should a call not be appropriate. Just select the Support option and one of our expert advisers will be able to help you with any general queries.

If you have any queries specific to your account please get in touch via helpdesk@exa.net.uk. For your security, we are currently unable to share account information via live chat.

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Office hours

Monday: 8:30am – 5pm
Tuesday: 8:30am – 5pm
Wednesday: 8:30am – 5pm
Thursday: 8:30am – 5pm
Friday: 8:30am – 5pm
Saturday: Closed
Sunday: Closed

Technical Support

Contact us

Email: helpdesk@exa.net.uk
Phone: 0345 145 1234

Office hours

Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 10am – 4pm
Sunday: 10am – 4pm