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How to resolve MSN issues with Bing and Microsoft Edge

We have been made aware of an issue where SurfProtect customers are seeing unusual behaviour when using the Bing search page on the Microsoft Edge browser.

What is happening?

When you click on a search result link from the Bing search page, it is opening a new tab in the browser, but instead of loading the website you are expecting, it is opening to the MSN homepage. This happens for every link.

What is Exa doing about this?

As soon as we were made aware of this, we fully tested the issue to ensure this was an issue with SurfProtect before referring this to our in-house SurfProtect development team for further investigations.

We have been able to replicate the problem and we are creating new debugging tools purely to help identify the root cause and  find a solution.

What can I do whilst Exa investigate?

During our initial testing, we have identified a setting that can be turned off via the Bing search page that will stop this issue from happening. If you would like to implement this, please follow the steps below,

  1. Open the Edge browsers and navigate to http://www.bing.com. Once on that page please click on the three horizontal lines in the top right-hand corner of the page.


2. You will then see the following drop-down menu, simply click on More


3. When the settings page has located, locate the Results settings and untick the top option (Open links from search results in a new tab or window).


4. Finally, just click save from the bottom of the page. Going forward, when you click a link in the Bing search results, it will now open in the same tab. If you want to open it in a new tab, right-click on the link and choose the option for open link in a new tab.

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Dark fibre is perfect if you are looking for a potentially limitless, ultrafast connection with complete flexibility and control.

If you fully rely on the internet, a dark fibre connection could be the best option for you.

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Leased Lines are best suited to you if you have high bandwidth requirements and need a reliable, uncontended service.

It is ideal for you if you regularly carry out large uploads and downloads, use cloud based services and a VoIP telephone system as well as video conferencing, for everyday communication.

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GPON is a great choice for you if you need gigabit speeds but don’t need them to be symmetrical. It is becoming more widely available across the UK but may not be immediately available to you yet.

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If you want to make the move to full fibre, but are based in a rural area, this option is for you.

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If you have a number of users who use cloud-based applications to upload and download data on a daily basis, but don’t transfer large amounts of data, FTTP might be your best option.

Is Gfast connectivity best suited to you?

If your line cannot support a minimum of 100Mbps, this connection is not for you. Gfast must meet the speed as a minimum. 

If your line meets this need, and you’re looking for an ultrafast, consistent and reliable connection without the hassle and upheaval of construction work – this could be a good fit.

It’s worth noting that Gfast is a stop gap to FTTP, and is not a technology that is likely to be around for a long time.

Is FTTC connectivity best suited to you?

If you need more bandwidth but don’t really need a guaranteed speed, FTTC could be for you. It is widely available throughout the UK, making it suitable as a main connection. As this connection provides higher speeds than ADSL, it is also a good option for a back up to a leased line.

As with ADSL, once the PSTN is turned off in 2025/26, FTTC will become virtually obsolete and at the very least you will require FTTP to remain connected.



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Monday: 8am – 5pm
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Is DSL connectivity best suited to you?

DSL connections offer very limited bandwidth so it might be right for you if you typically use the internet for less data-intensive tasks. If you’re sending emails, browsing the web, downloading very small files and working with small amounts of data – you should be fine with DSL.

It is worth noting connections based on copper wire, like DSL, will be switched off in the UK by Openreach, with a phased approach due to begin at the end of 2025. If you don’t have a fibre connection at the moment, you’ll need to upgrade this as well as move to a VoIP telephone system.

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