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How to resolve MSN issues with Bing and Microsoft Edge

We have been made aware of an issue where SurfProtect customers are seeing unusual behaviour when using the Bing search page on the Microsoft Edge browser.

What is happening?

When you click on a search result link from the Bing search page, it is opening a new tab in the browser, but instead of loading the website you are expecting, it is opening to the MSN homepage. This happens for every link.

What is Exa doing about this?

As soon as we were made aware of this, we fully tested the issue to ensure this was an issue with SurfProtect before referring this to our in-house SurfProtect development team for further investigations.

We have been able to replicate the problem and we are creating new debugging tools purely to help identify the root cause and  find a solution.

What can I do whilst Exa investigate?

During our initial testing, we have identified a setting that can be turned off via the Bing search page that will stop this issue from happening. If you would like to implement this, please follow the steps below,

  1. Open the Edge browsers and navigate to http://www.bing.com. Once on that page please click on the three horizontal lines in the top right-hand corner of the page.


2. You will then see the following drop-down menu, simply click on More


3. When the settings page has located, locate the Results settings and untick the top option (Open links from search results in a new tab or window).


4. Finally, just click save from the bottom of the page. Going forward, when you click a link in the Bing search results, it will now open in the same tab. If you want to open it in a new tab, right-click on the link and choose the option for open link in a new tab.

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