Exa News
Best SME ISP 2024 ISPA Winners, Exa
- Date Posted:
- Read time:
- 3 min read
- Written by: Exa Networks
Exa are proud to have won Best SME ISP at the 2024 ISPA Awards.
'Exa Networks comprehensive ‘one-stop-shop’ service makes them deserving winners of the Best SME ISP award. Their investment in improving network reliability and capacity wowed the judges.’
Thinkbroadband data informed the judging which also took into account publicly available data from other sources such as Ofcom and Trustpilot.
Our submission focussed on, how our services and packages offer good value for SMEs, what investment and innovation we have made in our technology over the past year, what differentiates us in the market and how we ensure resilient, reliable and secure services for businesses. Read more to find out why Exa was chosen as the winner of the Best SME ISP award.
Delivering Value-Driven Services
SMEs thrive on reliable, cost-effective internet solutions, and Exa delivers exactly that. Our transparent pricing and carefully curated service packages offer significant savings without compromising quality. A 99.99% uptime guarantee, coupled with proactive monitoring, ensures minimal disruptions and seamless operations. With dedicated customer support and complimentary IT consultations, Exa empowers SMEs to optimise their infrastructure while keeping costs under control. By designing custom solutions at no extra charge, we ensure every business receives a package perfectly aligned with its specific needs.
Investing in Innovation
In the past year, Exa has made significant strides in enhancing our technology and infrastructure. We expanded our fibre-optic network, increasing reliability and capacity. The introduction of the Exa Virtual Firewall offers cost-effective, robust cloud security at a fraction of the cost of competitors. Our partnerships with Altnet providers like Brsk extend our reach and capabilities. Additionally, we have developed a new service router platform that integrates layer-3 routing with SurfProtect content filtering, simplifying service delivery and enhancing security. These advancements keep us at the forefront of innovation, providing SMEs with scalable, future-ready solutions.
Differentiated Services Tailored for SMEs
Exa stands out by offering comprehensive and bespoke services that cater specifically to SMEs. Beyond high-speed connectivity, our SurfProtect content filtering ensures safe and productive online activities, while flexible connectivity options—including leased lines, FTTP, and 4G/5G solutions—address diverse business needs. Dedicated support through personal account managers and resilient failover solutions guarantee uninterrupted operations, ensuring that our clients can focus on growth and productivity. We encourage feedback from our customers and develop our products with this in mind.
Ensuring Resilience and Security
Exa’s services are built on a foundation of resilience and security. With redundant infrastructure in London and Manchester, automatic failover ensures continuous availability. Advanced solutions like the Exa Virtual Firewall and SurfProtect filtering provide robust protection, while direct interconnects with major content providers deliver fast, reliable access to essential resources. Proactive monitoring and expert support ensure uninterrupted service for our clients.
Flexible and Transparent Contracts
Exa offers customisable contract options to meet the varying needs of SMEs. Flexible durations, in-contract scalability, and transparent pricing models empower businesses to adapt their services as they grow, ensuring cost-effective and tailored solutions that support long-term success.
Outstanding Customer Service
Exceptional customer service is a cornerstone of Exa’s success. Our accessible support team, available weekdays 8-6 and weekends 10-4, combines technical expertise with proactive monitoring to resolve issues swiftly and effectively. Regular communication keeps clients informed, while satisfaction surveys (November 2023) revealed an impressive average score of 9.9 across support, provisioning, and networking teams. This highlights our dedication to client satisfaction and operational excellence.
Thank you to our clients and partners for making this achievement possible. Together, we’re shaping the future of SME connectivity.
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