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What is SoGEA?

Analogue telephone lines are switching off in 2025 and this means some big changes to the UK’s telephone infrastructure.

Whilst the UK is pushing out a “Fibre for All” policy, this will not be complete by the time the switch off comes in 2025 and for those who can’t get a full fibre connection yet, a new service called SoGEA will help.

What is SoGEA?

In short it is an alternative to the existing copper based telephone lines and networks we have all been using for over 100 years.

SoGEA stands for Single-order Generic Ethernet Access. The connection offers the same capabilities as FTTC. The difference is that SoGEA lines don’t include a Public Switched Telephone Network (PSTN) line. These lines were initially set up decades ago, using copper to connect calls.  

what is sogea

Why is it important?

Many organisations across the UK still rely on an ADSL internet connection. This is based on out-dated copper PSTN lines. In a few years, this copper network will be switched off – so schools and businesses should look at switching as soon as they can. Some can switch to FTTP (fibre to the premises), a full fibre network, but this network is still growing. For areas that aren’t covered yet, SoGEA would be a good option. The new network will replace ADSL, FTTC, and Gfast connections after the switch off.

How can I switch?

Exa’s ADSL, FTTC and Gfast customers who also have a PSTN with us will be automatically switched to the new network, with no need for technicians on site, and no change in their billing. The updates will roll out over the next month, with no more than 10 minutes of downtime. Exa customers benefit from:

  • Single provider
    • Some organisations have different suppliers for their phone and internet services. SoGEA lines combine this in a single invoice, making admin easier.

  • Quicker repair times
    • With only one supplier for both phone and internet services, any issues can be looked at by the same support team, cutting down on the time it would take to contact 2 suppliers.

  • 2025 Switch off ready
    • When the switch off happens, there’s no need to cancel your traditional phone line – the switch will happen automatically with no change to your bills. No reminders to set. No calendar events to book. 

SoGEA internet connections don’t include a phone line, so you will need to set up a VoIP system, or divert to a mobile to make or receive calls.

Which speeds are available?

This is largely down to what your ISP can provide. Exa customers being switched to SoGEA will receive the same speeds they currently have. 

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Is DarkLight connectivity best suited to you?

Dark fibre is perfect if you are looking for a potentially limitless, ultrafast connection with complete flexibility and control.

If you fully rely on the internet, a dark fibre connection could be the best option for you.

Is Leased Line connectivity best suited to you?

Leased Lines are best suited to you if you have high bandwidth requirements and need a reliable, uncontended service.

It is ideal for you if you regularly carry out large uploads and downloads, use cloud based services and a VoIP telephone system as well as video conferencing, for everyday communication.

Is GPON connectivity best suited to you?

GPON is a great choice for you if you need gigabit speeds but don’t need them to be symmetrical. It is becoming more widely available across the UK but may not be immediately available to you yet.

Is Rural Fibre connectivity best suited to you?

If you want to make the move to full fibre, but are based in a rural area, this option is for you.

Is FTTP connectivity best suited to you?

If you have a number of users who use cloud-based applications to upload and download data on a daily basis, but don’t transfer large amounts of data, FTTP might be your best option.

Is Gfast connectivity best suited to you?

If your line cannot support a minimum of 100Mbps, this connection is not for you. Gfast must meet the speed as a minimum. 

If your line meets this need, and you’re looking for an ultrafast, consistent and reliable connection without the hassle and upheaval of construction work – this could be a good fit.

It’s worth noting that Gfast is a stop gap to FTTP, and is not a technology that is likely to be around for a long time.

Is FTTC connectivity best suited to you?

If you need more bandwidth but don’t really need a guaranteed speed, FTTC could be for you. It is widely available throughout the UK, making it suitable as a main connection. As this connection provides higher speeds than ADSL, it is also a good option for a back up to a leased line.

As with ADSL, once the PSTN is turned off in 2025/26, FTTC will become virtually obsolete and at the very least you will require FTTP to remain connected.



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Office hours

Monday: 8am – 5pm
Tuesday: 8am – 5pm
Wednesday: 8am – 5pm
Thursday: 8am – 5pm
Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed

Is DSL connectivity best suited to you?

DSL connections offer very limited bandwidth so it might be right for you if you typically use the internet for less data-intensive tasks. If you’re sending emails, browsing the web, downloading very small files and working with small amounts of data – you should be fine with DSL.

It is worth noting connections based on copper wire, like DSL, will be switched off in the UK by Openreach, with a phased approach due to begin at the end of 2025. If you don’t have a fibre connection at the moment, you’ll need to upgrade this as well as move to a VoIP telephone system.

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Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 10am – 4pm
Sunday: 10am – 4pm