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Google’s .zip & .mov TLDs – Blocking phishing URLs

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Knowledge Hub Knowledge HubTM The launch of Google’s .zip and .mov top level domains (TLDs) engendered controversy from the security community and internet at large, due to the opportunity they present for crafting increasingly plausible looking phishing URLs. On the face of it, we assumed that the issue would likely warrant a cursory investigation and marketing response to … Read more

Debugging Latency – Redux

sp latency2 http latency wild lq

Knowledge Hub Knowledge HubTM Not so long ago, we posted an article that detailed an issue impacting SurfProtect service stability. We described our investigation into the cause of the problem and celebrated its resolution. This week, it came back. While our previous investigation required significant effort, co-ordination between our teams, and time, we’re happy to … Read more

Kerberos from RC4 to AES

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Knowledge Hub Knowledge HubTM Among the patches published by Microsoft in its November 2022 security update, kerberos protocol changes described in KB5021131 affected a small number of SurfProtect customers, who were initially unable to authenticate users when using our Windows SSO service. This change was linked to the as-yet undisclosed vulnerability CVE-2022-37966, which is mitigated … Read more

Debugging Latency on 40 SurfProtect servers

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Knowledge Hub Knowledge HubTM For the past couple of weeks, our active monitoring detected several occasions where the latency of traffic going through our SurfProtect service increased significantly enough to be worthy of investigation. At the outset of the investigation, when our monitoring tools first identified the problem, the effect on our customers was not … Read more

What is SoGEA?

what is sogea

Knowledge Hub Knowledge HubTM Analogue telephone lines are switching off in 2025 and this means some big changes to the UK’s telephone infrastructure. Whilst the UK is pushing out a “Fibre for All” policy, this will not be complete by the time the switch off comes in 2025 and for those who can’t get a … Read more

What broadband speed do I need?

what broadband speed do I need

Knowledge HubTM Knowledge Hub Begin Read Most of us are now completely dependent on a reliable and fast internet connection whether it is at home, work or out and about. But how do you decide what internet speed is right for you?  You would think the answer would be really straightforward, however there are lots … Read more

What is contention ratio?

Fiber Optic cables and ethernet cables in an exchange contention ratio

Knowledge Hub Knowledge HubTM Play Video Many things can affect the speed of your broadband connection but one that has a big impact is contention ratio. We know you must be thinking, what is it and more importantly how does it affect you? Let us explain. What is it? Contention ratio is how many other … Read more

Why is my internet so slow?

why is my internet speed so slow

Knowledge Hub Knowledge HubTM Play Video In the world of the internet, speed issues are a common problem. If you’ve found yourself here, it would be prudent to assume it is because slow internet is something you are experiencing either right now or often enough that you want a solution. In this article we will … Read more

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Is DarkLight connectivity best suited to you?

Dark fibre is perfect if you are looking for a potentially limitless, ultrafast connection with complete flexibility and control.

If you fully rely on the internet, a dark fibre connection could be the best option for you.

Is Leased Line connectivity best suited to you?

Leased Lines are best suited to you if you have high bandwidth requirements and need a reliable, uncontended service.

It is ideal for you if you regularly carry out large uploads and downloads, use cloud based services and a VoIP telephone system as well as video conferencing, for everyday communication.

Is GPON connectivity best suited to you?

GPON is a great choice for you if you need gigabit speeds but don’t need them to be symmetrical. It is becoming more widely available across the UK but may not be immediately available to you yet.

Is Rural Fibre connectivity best suited to you?

If you want to make the move to full fibre, but are based in a rural area, this option is for you.

Is FTTP connectivity best suited to you?

If you have a number of users who use cloud-based applications to upload and download data on a daily basis, but don’t transfer large amounts of data, FTTP might be your best option.

Is Gfast connectivity best suited to you?

If your line cannot support a minimum of 100Mbps, this connection is not for you. Gfast must meet the speed as a minimum. 

If your line meets this need, and you’re looking for an ultrafast, consistent and reliable connection without the hassle and upheaval of construction work – this could be a good fit.

It’s worth noting that Gfast is a stop gap to FTTP, and is not a technology that is likely to be around for a long time.

Is FTTC connectivity best suited to you?

If you need more bandwidth but don’t really need a guaranteed speed, FTTC could be for you. It is widely available throughout the UK, making it suitable as a main connection. As this connection provides higher speeds than ADSL, it is also a good option for a back up to a leased line.

As with ADSL, once the PSTN is turned off in 2025/26, FTTC will become virtually obsolete and at the very least you will require FTTP to remain connected.



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Monday: 8am – 4pm
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Wednesday: 8am – 4pm
Thursday: 8am – 4pm
Friday: 8am – 4pm
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Contact us

Office hours

Monday: 8am – 5pm
Tuesday: 8am – 5pm
Wednesday: 8am – 5pm
Thursday: 8am – 5pm
Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed

Is DSL connectivity best suited to you?

DSL connections offer very limited bandwidth so it might be right for you if you typically use the internet for less data-intensive tasks. If you’re sending emails, browsing the web, downloading very small files and working with small amounts of data – you should be fine with DSL.

It is worth noting connections based on copper wire, like DSL, will be switched off in the UK by Openreach, with a phased approach due to begin at the end of 2025. If you don’t have a fibre connection at the moment, you’ll need to upgrade this as well as move to a VoIP telephone system.

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Office hours

Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 10am – 4pm
Sunday: 10am – 4pm